Clint Maun, CSP
Effective selection involves several phases:
- Creating a positive, applicant friendly environment
- Careful evaluation of the application
- Application Screening
- Application Evaluation Form
- The Team Interviewing process
- Behavioral Interview Questions
- Facility Tour
- Professional/Personal Reference Checks
- Team discussion about candidate and job offer
Below are examples of Team Based Interview Questions for the position of Sr. Secretary.
Character qualities we are looking for:
- Enthusiasm
- Deference
- Resourcefulness
- Dependability
- Loyalty
- Hospitality
- Organizational Skills
- Creativity
Applicant's Name: ___________________________________
Brief Overview of Position
This position includes job requirements from two Departments.
A. Retention and Recruitment
- Serve as "first contact" to applicants, students and current employees
- Data base-entry of applicant, students graduating from various schools of nursing, hired employees, etc.
- Travel Requisitions for Recruiters
- Purchasing equipment, supplies, etc. for Department
- Handle heavy phone call load and proper delivery of calls
- Maintain mailing lists/Birthday cards to students and employees
- Various other duties that meets the needs of the Department
- Scheduling of rooms for meetings/classes
- Typing, etc.
A. Tell us about the duties you are responsible for in your current position.
- 1 2 3 4 5 (rate how this relates to our position?)
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B. Think about a time when you have had multiple tasks to accomplish. How did you schedule your day to get the work accomplish?
- 1 2 3 4 5 (rate organizational skills)
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C. Sometimes data entry can seem repetitive. How did you deal with an uninteresting or repetitive task as your present position?
- 1 2 3 4 5 (rate repetitive tasks and creativity)
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D. In this position, you will deal with internal and external "customers" a great deal. What experience have you had with miscommunication with a customer or fellow employee, and how did you solve the problem?
- 1 2 3 4 5 (rate customer service and communication skills)
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E. In your previous experience tell us how you handled a situation where you were faced with a caller on the phone, a visitor to the office that needs attention, and then you receive a personal phone call.
- 1 2 3 4 5 (rate ability to prioritize)
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F. We are building these departments from the ground up. Many times, there will be opportunities to develop or initiate certain projects or tasks. When taking on a new task or project, do you prefer to have a great deal of direction and feedback to get started, or would you prefer to form your own approach to get the job done?
- 1 2 3 4 5 (rate creativity and autonomy)
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G. We have a lot of people in this office and we speak to many people each day. In your past experience, how do you get your energy back after a busy day in the office?
- 1 2 3 4 5 (rate introvert/extrovert)
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H. Tell me about a time when you had to work on a project with a group (work related or not) that did not work out the way it was intended. How did you handle that?
- 1 2 3 4 5 (rate ability to work as a team and resourcefulness)
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I. In this department there are several occasions where we prepare for job fairs, receptions, etc. that requires us to stay later than the typical 8-4:30 hours. Is there anything in this job description so far that you would not be able to do?
- 1 2 3 4 5 (rate dependability and loyalty)
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* Please note that we also discussed Strengths, Expectations and Work Ethics
_____________________Yes _____________________No
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