This interactive presentation will involve the participants in a “mental re-engineering” concerning our actual business involvement. This session will explore, in an invigorating manner, methods to develop a true “people” focus that will guide organizational success.
The participants through this presentation will be able to:
- Thoroughly understand why a “people” focus is of tremendous benefit in prioritizing daily work activity.
- Realize how the correct focus can prove mentally stimulating and at the same time thoroughly define realistic targets.
- Prepare the leadership for another type of service philosophy utilizing a four-step model.
- Implement high quality customer service that is delivered by high quality performers.