Clint Maun and our associates regularly publishes articles dealing with important issues facing health care professionals every day. Issues will include customer satisfaction improvement plans, how to eliminate unit to unit bickering, methods for improving nursing leadership, and behavioral interviewing approaches. These topics and much more will be presented in upcoming newsletters.

• Clint Maun receives proper recognition as the author of the article.
• A link to Clint Maun’s www.clintmaun.com and www.maunlemke.com websites are published at the end of the article.
• The piece is not modified in any way.
• Clint Maun is informed of the re-publication and receives a copy of the publication with reprint.