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Key # 6 You must be able to deal with
difficult people.



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Winning Tips and Techniques for Dealing with Difficult People
As we’ve been saying, healthcare is a people business. And unfortunately, there is no way to avoid the difficult situations and people that seem to appear in abundance in healthcare. However, no matter what, you need to handle these situations in a tactful and honorable manner. At the end of a long day, you need to feel that got through the journey in the jungle without being mauled by “Lions,Tigers, and Bears” etc.

This session will give you five specific strategies for dealing with difficult people. These strategies will allow you to:

  • minimize conflict,

  • assert your position,

  • reach a solution,

  • maintain positive relationships, and
  • measure success.
to Key #7