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7 Keys to Personal Success and Happiness in a Healthcare Job
Collaboration
Handling Behavioral Problems
Dealing With A Tough Board Member
Managing Absenteeism and Tardiness (Make People Want To Come To Work)
Overcoming Marginal Performers
Reducing Negativism
Typical Uses for Behavior Management in Long-Term Care
Leadership
Achieving Smooth Operations (Working toward Team Targets)
Board Interaction in the Community
Coaching vs. Counseling
Follow the Leaders... How & Why Anyone Can Take on the Role of Leadership
Leadership Strategies That Reduce Stress
Mental Clarity-Assessing Your Facility's Level of Behavioral Care
Target-Based Leadership
Targeting for Success: Creating the Common Enemy
The Executive's Role in Team-Based Improvement
The Importance of Leaders versus Managers
Workplace Coaching: A Step-By-Step Guide
Optimizing Operations
Celebrating Baby Steps
Continuous Quality Improvement (CQI)
Fair
Fix-it Strategies in the Middle of the Ballgame
Meals or Milkings?
Meeting Leading Suggestions
Meetings -- Great Executive Teams
Mergers & Acquisitions: Do Bigger Organizations Mean Bigger Problems? How to Help Your Employees through the Transition
My Weekends
Operating Solutions Oriented Meetings
PPS, MDS, Do It For Less: Or Are We Blessed?
Reducing Readmissions: How Long-Term Care Facilities Can Take a Proactive Approach
Seven Sets Up Seventeen
Spreading Budget Involvement
The First Ten Minutes
Volunteer Programs: A Blueprint For Success
Personal Improvement
A Higher Calling in Healthcare?
Business Focus: How to Spin Your Triangle
Conflict Management: What Really Works? Here are Proven Solutions!
It's Time to Stave Off Staff Stress
Living in the Now
Online Learning: The E-ffective Path to Career Development & Advancement
Coworkers
Optimizing Operations
Living in the Now
Mobile Madness: How to Get Employee Cell Phone Use Under Control
One Great Unit (Leadership for Achieving Team Success)
The Critical Role of Volunteers in Hospice Settings
The First Ten Minutes
The Fun Factor: Making Your Organization a Great Place to Work
Professional Development
Are You in Charge?
Developing Your Boss
In Charge (Nursing Leadership Teamwork)
Super-Star DON Takes On New Role
Unleashing Productivity
What Returns Can You Expect from In-House Training?
Recruitment and Turnover Reduction
Catch A Rising Star
A 'Care Plan' for Staffing
Behavioral Interviewing: A New Approach
Changing for Today’s Workforce (The New Worker)
Crossing the Line: Reaching Out & Retaining Front-Line Healthcare Professionals
Deming's 14 Points As Applied To Healthcare
Embracing the Young Employed: Key to the Future of Healthcare
Exit Interviews
Good Computer Help is Hard to Find
Great Facilities Attract Exceptional People
Pre-Employment Testing: The Missing Link in Your Hiring Process
Recruiting and Retaining Quality Dietary Department Employees
Recruitment and Hiring Strategies for IS Professionals
Retention and Selection of Health Care Staff (Team based turnover reduction)
Sample Behavioral Interviewing Questions
Solutions That Work for Finding and Keeping Top Dietary Staff
Spanning the Ages: Meeting The Needs of Different Generations
The Numbers Game: How to Address an Aging Workforce
Training and Retention of Healthcare Workers
Turnover Rates and Statistics In Long Term Care & Hospitals
What is the True Cost of Turnover? You Might Be Surprised!
Team Based Improvement
Benefits of Team-Based Scheduling
Maintaining a Positive Nurse-Physician Relationship
Team Building 101: How You Can Create & Maintain Cohesive Teams
Team-Based Scheduling (For Team Based Employee Retention)
Team-Based Selection of Quality Employees
Teaming for Today's HealthCare Facility
The Art and Science of Teaming (Maximize Team Productivity)
The Executive's Role in Team-Based Improvement
What About Incentives?
Workplace Coaching: A Step-By-Step Guide
Customers
Admissions and Placement
Admissions Process
Easing the Trauma of Placement
Entrance/Exit Criteria for Assisted Living
Culture Excellence Change
It's All About Culture: How Culture Change Can Propel a Positive Image Among the Community
My Weekends
The Future of Health Care in America: The Provider's Perspective
Quality and Customer Service Excellence
A Commitment to CQI Benefits Both Customers and Facility
Anger, Hostility and Frustration...Oh My! Dealing With Difficult Patients
Continuous Quality Improvement (CQI)
Customer Service Strategies that will Improve Your CMS Survey Scores
Dealing with Death Providing Care to Those in the Last Stages of Life
Easing Family Members' Concerns... Providing Quality Care for Alzheimer's Patients
Is Your Customer's Point of View a Puzzle? (Mystery Shopping)
Leveraging the Value of Mystery Shopping
Patient Perspective and Insight
Patient Satisfaction Scores: Surefire Strategies for Improvement
Stop the Excuses
The Activity Department's Role In Enhancing Customer Service
The Five-Star Quality Rating System: A Look at Nursing Homes’ Top Concerns
Revenue Enhancement
Customer Service Strategies that will Improve Your CMS Survey Scores
Increasing Rehab Census - A Two-Fold Revenue Builder
Leveraging the Value of Mystery Shopping
Marketing Your Uniqueness
P.O.W.E.R.: Positive Outcomes with Essential Revenue
Partnerships
Physician Marketing
The Six 'P's' of Sales
Traditional Care to Transitional Care: Marketing the Transition
What You Need to Know about ACOs
Motivation
A Positive Attitude
Accepting Criticism: Are you able to accept criticism?
Avoiding Ruts
Controlling Anger
Daily Dozen
Eating Crow: Some people aren't able to admit mistakes. Are you able to eat crow?
Eleven things you did not learn in school
Failure: Do you treasure failure or success?
Four Questions For Self-Evaluation: Are you able to take a self-evaluation of the important parts of your life. Successful people are able to complete very simple and immediate self-evaluation about their life.
Goals vs. Fantasies: Have you set your goals or are you still involved in fantasy? Successful people set goals and then achieve those goals.
Guideposts: What guides your life? Do you have a set of principles for?
Have you chosen a purpose in life?
Hitting Your Goals: Is it possible to get what you want out of life?
Keeping Your Goals in Sight
Life Isn't A Dress Rehearsal
Living Today
Memory
Negative Feedbacks, Potential, Happiness, Learning
Ownership: Can you get people involved in carrying out ideas?
Reducing Stress: Are you tense throughout the day?
Searching For Utopia
Self-Confidence: Do you believe in yourself?
Smell the Roses
Starting the Day: Do you see a difference between motivated and unmotivated people? Why do some people seem to be so up?
Staying Positive
Stress
Taking Responsibility
Ten Good Reasons For Setting Goals: Do you know why you should set goals?
Time Management
True Integrity
Using If's: Are you good at making excuses?
Who's in Charge: Do you know someone who has tried to take advantage of their position?
Winners: Are you a winner?
Your Ego
Your Power -- 'King on the Mountain': How well do you handle your position?
Sample Policies
Care Committee Pledge
CARE Committee Problem = Solution Program
Coach and Mentor Program
Example of P=S Policy and Procedures
No BMG (Bellyaching, Moaning and Groaning) Policy
P=S Policy
P=S Policy #2
P=S Policy #3: Team Policy
Problem = Solutions: What Are We Doing to Each Other?
Problems = Solutions/Attitude Policy
Provider of Customer/Service Excellence Strategies
Biography
Selecting the Right Speaker
How to Introduce Clint
Partnering with Clint
Photos of Clint
What is a CSP?
Consulting
Consulting in Action
How to Get Out of Pool & Stay Out!
Jungle Gems 24 Week Report: John Knox Village's Consulting Goals and Preliminary Outcomes
Read Our Clients Success Stories
St. John Scores Big With Recruitment & Retention Campaign
Workforce for the 21st Century
Consulting Services
Board Retreats
Continuous Quality Improvement Programs
Customer Excellence Initiatives
The 12 Team Commitments For Revenue Enhancement
Executive Mentoring and Development
Leveraging the Value of Mystery Shopping
Marketing/Revenue Enhancement
Mystery Shopping
Strategic Planning Sessions
Strategic Planning: Ten Key Questions
Targets/Goal Setting Facilitation
Teamwork Development
WORKFORCE 21: Recruitment, Selection and Retention/Turnover Reduction
The 12 Team Commitments For Workforce 21
Resource Tools
Counting the Numbers
Surveys
Customer Satisfaction Surveys
Employee Opinion Surveys
Exit Interview Surveys
Home Office/Corporate Climate Surveys
Organizational Audits
Performance Appraisal Feedback Surveys
Testimonials
Contact Us
Speaking
Clint's Vitae
Collaboration
Handling Behavioral Problems
Managing Absenteeism and Tardiness
Managing Marginal Performance
Reducing and Handling Negative Attitudes
Leadership
7 Wonders of the World for Leadership Success in Aging Services
How to Stay Strategic vs. Operational
Leadership in Leaner Times
Leadership that Drives Results
Learning to Lead: Transformational Leadership
Preparing Your Organization for the Future: Strategy, Staff and Satisfaction
Responsibility For The Future: Leadership Commitment To Success
Smoothing Out the Rough Edges
Targets for Success: Creating the Common Enemy
The Future of Healthcare in America
Optimizing Operations
Achieving Smooth Operations
Healthcare Reform, Deform or Perform
Methods to Mobilize, Market and
Leverage Your Quality Initiative
Money Tied to Results: Steps for Success
The A.R.M.S. Length System: 7 to 1 Return on Involvement (ROI), Implementing Successful Revenue Teams
The Valuable Ingredients for Network Partnerships
Turf Wars: Making Teams Work
Personal Improvement
'Are You Still Working At The Home?' (Motivational Presentation)
7 Keys to Personal Success and Happiness in a Healthcare Job
How to Survive and Prosper
in a Health Care Career
It's a Jungle Out There: Self Management for Today's Healthcare Leaders
King of the Mountain (Problem Solving/Decision Making)
The “Magic”ť of a Long Term Care Career
Coworkers
Optimizing Operations
7 Sets up 17: Re-engineering the 'Day of Care'
Critical Techniques For Operational Stability And Profitability
Effective Communication vs. TURF WARS Are You On the Winning Team?
Ensuring Employee's Complete Quality Work
Managing and Leading Organizational Change
Unleashing Productivity
Professional Development
Communication is the Key
Dealing With Difficult People
Getting 'In Charge' A Leadership Seminar for Nursing Management
Top Team Development: Defining CEO and Board Relationships
Recruitment and Turnover Reduction
5 Month Rapid-Cycle Turnover Reduction and Staff Recruitment Solution
Advanced Strategies for Coworker Engagement
Advancing Superior Staff Retention
Proven Techniques for Recruiting Talented Coworkers
Retaining Quality Workers in the New Millennium
Spanning the Ages: Meeting the Needs of Different Generations
True Engagement of Young Coworkers
WORKFORCE 21: Recruitment, Selection and Retention of Quality Employees
Young Coworkers: Success Made Simple
Team Based Improvement
Advanced Strategies for Coworker Engagement
Growing Measurable Employee Satisfaction for Brand Differentiation
Quality First: The Right Program at the Right Time
Real-Time Teaming in Healthcare
The Art and Science of Teaming
Customers
Admissions and Placement
Culture Excellence Change
Patient-Centered Care: Straightforward Methods for Implementation
Simple Techniques for Developing Person-Centered Care
The Key Steps to Earn the Silver Award
We're in the People Business
Quality and Customer Service Excellence
Ensuring Customer Satisfaction in Today's Health Care Organization: Immediate Action Steps
Growing and Marketing Excellent Customer Satisfaction
Growing Measurable Employee Satisfaction for Brand Differentiation
It's a Jungle Out There! Everyday Solutions for Today's Housing Professionals
P.O.W.E.R. Moments: Positive Outcomes with Essential Relationships (Methods for Enhancing Real Customer Satisfaction)
Quality First: The Right Program at the Right Time
Revenue Enhancement
7 Absolutes for Your Revenue Enhancement
Blueprint for Growing Revenue When Healthcare Funding is Going Down the Drain
Creating A Simultaneous Culture Change of Quality and Revenue Improvement
Developing The Value Proposition To Secure Your Network Position
Hitting the Bricks
Money Tied to Results: Steps for Success
Overcoming the Obstacles to Your Organization’s Growth & Prosperity
Post Acute Marketing to Hospitals: Your Partnerships to Gain
Post-Acute Partnerships: Creating a Niche for Your Organization
Surviving and Prospering in Tough Times
The A.R.M.S. Length System: 7 to 1 Return on Involvement (ROI), Implementing Successful Revenue Teams
The Continuum of Care Dating Game: Moving the Relationship from Courtship to Engagement
The Future Of Reimbursement Is Now: Take Action Today
The Kaleidoscope of Medicare Makeover
The Required Quality and Operational Coordination For Generating New Partnerships
The Ultimate Business Partnership
Wipe Out Readmissions to the Hospital
Satisfaction Guarantee
Speaking Testimonials
Taping Policy
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