- 7 Keys to Personal Success and Happiness in a Healthcare Job
- Customers
- Admissions and Placement
- Culture Excellence Change
- Quality and Customer Service Excellence
- A Commitment to CQI Benefits Both Customers and Facility
- Anger, Hostility and Frustration...Oh My! Dealing With Difficult Patients
- Continuous Quality Improvement (CQI)
- Customer Service Strategies that will Improve Your CMS Survey Scores
- Dealing with Death Providing Care to Those in the Last Stages of Life
- Easing Family Members' Concerns... Providing Quality Care for Alzheimer's Patients
- Is Your Customer's Point of View a Puzzle? (Mystery Shopping)
- Leveraging the Value of Mystery Shopping
- Patient Perspective and Insight
- Patient Satisfaction Scores: Surefire Strategies for Improvement
- Stop the Excuses
- The Activity Department's Role In Enhancing Customer Service
- The Five-Star Quality Rating System: A Look at Nursing Homes’ Top Concerns
- A Commitment to CQI Benefits Both Customers and Facility
- Revenue Enhancement
- Customer Service Strategies that will Improve Your CMS Survey Scores
- Increasing Rehab Census - A Two-Fold Revenue Builder
- Leveraging the Value of Mystery Shopping
- Marketing Your Uniqueness
- P.O.W.E.R.: Positive Outcomes with Essential Revenue
- Partnerships
- Physician Marketing
- The Six 'P's' of Sales
- Traditional Care to Transitional Care: Marketing the Transition
- What You Need to Know about ACOs
- Customer Service Strategies that will Improve Your CMS Survey Scores
- Admissions and Placement
- Coworkers
- Optimizing Operations
- Professional Development
- Recruitment and Turnover Reduction
- Catch A Rising Star
- A 'Care Plan' for Staffing
- Behavioral Interviewing: A New Approach
- Changing for Today’s Workforce (The New Worker)
- Crossing the Line: Reaching Out & Retaining Front-Line Healthcare Professionals
- Deming's 14 Points As Applied To Healthcare
- Embracing the Young Employed: Key to the Future of Healthcare
- Exit Interviews
- Good Computer Help is Hard to Find
- Great Facilities Attract Exceptional People
- Pre-Employment Testing: The Missing Link in Your Hiring Process
- Recruiting and Retaining Quality Dietary Department Employees
- Recruitment and Hiring Strategies for IS Professionals
- Retention and Selection of Health Care Staff (Team based turnover reduction)
- Sample Behavioral Interviewing Questions
- Solutions That Work for Finding and Keeping Top Dietary Staff
- Spanning the Ages: Meeting The Needs of Different Generations
- The Numbers Game: How to Address an Aging Workforce
- Training and Retention of Healthcare Workers
- Turnover Rates and Statistics In Long Term Care & Hospitals
- What is the True Cost of Turnover? You Might Be Surprised!
- Catch A Rising Star
- Team Based Improvement
- Benefits of Team-Based Scheduling
- Maintaining a Positive Nurse-Physician Relationship
- Team Building 101: How You Can Create & Maintain Cohesive Teams
- Team-Based Scheduling (For Team Based Employee Retention)
- Team-Based Selection of Quality Employees
- Teaming for Today's HealthCare Facility
- The Art and Science of Teaming (Maximize Team Productivity)
- The Executive's Role in Team-Based Improvement
- What About Incentives?
- Workplace Coaching: A Step-By-Step Guide
- Benefits of Team-Based Scheduling
- Optimizing Operations
- Collaboration
- Handling Behavioral Problems
- Leadership
- Achieving Smooth Operations (Working toward Team Targets)
- Board Interaction in the Community
- Coaching vs. Counseling
- Follow the Leaders... How & Why Anyone Can Take on the Role of Leadership
- Leadership Strategies That Reduce Stress
- Mental Clarity-Assessing Your Facility's Level of Behavioral Care
- Target-Based Leadership
- Targeting for Success: Creating the Common Enemy
- The Executive's Role in Team-Based Improvement
- The Importance of Leaders versus Managers
- Workplace Coaching: A Step-By-Step Guide
- Achieving Smooth Operations (Working toward Team Targets)
- Optimizing Operations
- Celebrating Baby Steps
- Continuous Quality Improvement (CQI)
- Fair
- Fix-it Strategies in the Middle of the Ballgame
- Meals or Milkings?
- Meeting Leading Suggestions
- Meetings -- Great Executive Teams
- Mergers & Acquisitions: Do Bigger Organizations Mean Bigger Problems? How to Help Your Employees through the Transition
- My Weekends
- Operating Solutions Oriented Meetings
- PPS, MDS, Do It For Less: Or Are We Blessed?
- Reducing Readmissions: How Long-Term Care Facilities Can Take a Proactive Approach
- Seven Sets Up Seventeen
- Spreading Budget Involvement
- The First Ten Minutes
- Volunteer Programs: A Blueprint For Success
- Celebrating Baby Steps
- Personal Improvement
- Handling Behavioral Problems
- Motivation
- A Positive Attitude
- Accepting Criticism: Are you able to accept criticism?
- Avoiding Ruts
- Controlling Anger
- Daily Dozen
- Eating Crow: Some people aren't able to admit mistakes. Are you able to eat crow?
- Eleven things you did not learn in school
- Failure: Do you treasure failure or success?
- Four Questions For Self-Evaluation: Are you able to take a self-evaluation of the important parts of your life. Successful people are able to complete very simple and immediate self-evaluation about their life.
- Goals vs. Fantasies: Have you set your goals or are you still involved in fantasy? Successful people set goals and then achieve those goals.
- Guideposts: What guides your life? Do you have a set of principles for?
- Have you chosen a purpose in life?
- Hitting Your Goals: Is it possible to get what you want out of life?
- Keeping Your Goals in Sight
- Life Isn't A Dress Rehearsal
- Living Today
- Memory
- Negative Feedbacks, Potential, Happiness, Learning
- Ownership: Can you get people involved in carrying out ideas?
- Reducing Stress: Are you tense throughout the day?
- Searching For Utopia
- Self-Confidence: Do you believe in yourself?
- Smell the Roses
- Starting the Day: Do you see a difference between motivated and unmotivated people? Why do some people seem to be so up?
- Staying Positive
- Stress
- Taking Responsibility
- Ten Good Reasons For Setting Goals: Do you know why you should set goals?
- Time Management
- True Integrity
- Using If's: Are you good at making excuses?
- Who's in Charge: Do you know someone who has tried to take advantage of their position?
- Winners: Are you a winner?
- Your Ego
- Your Power -- 'King on the Mountain': How well do you handle your position?
- A Positive Attitude
- Sample Policies
- Care Committee Pledge
- CARE Committee Problem = Solution Program
- Coach and Mentor Program
- Example of P=S Policy and Procedures
- No BMG (Bellyaching, Moaning and Groaning) Policy
- P=S Policy
- P=S Policy #2
- P=S Policy #3: Team Policy
- Problem = Solutions: What Are We Doing to Each Other?
- Problems = Solutions/Attitude Policy
- Provider of Customer/Service Excellence Strategies
- Care Committee Pledge
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